Stamina 1205 Precision Rower

Stamina 1205 Precision Rower
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Someone gave me a Stamina rower as a gift. I used it twice and the wheel broke. Fairly simple to fix right? I called the company and they were extremely hard to get through to and they constantly transferred me to the department that was supposedly going to help me get a replacement wheel. Then, EVERY TIME they transferred me I never got through to this department that supposedly existed to replace the wheel- the line always hung up. I've never received a replacement and called for weeks. I thought I might try to balance on the one wheel but the squeaks were too much. Oiling is necessary and I only used it a few times. The upkeep on the machine and the horrible service from the company were ridiculous. I am not sure if the rower I got was the same as this one but it looks the same and it doesn't matter- the company is not worth your time.